Voimmeko auttaa?

Jätä yhteystietosi, otamme sinuun yhteyttä.

Lähettämällä yhteystietoni annan suostumukseni henkilötietojeni käsittelyyn Fonectan tietosuojaselosteessa kuvatulla tavalla sekä siihen, että Fonecta-konserniin kuuluvat yhtiöt voivat olla minuun yhteydessä.

Call analytics

This is minimum example of a call_analytics service call. For a more comprehensive example, consult our full notation guide.

 

Service call

POST https://api.snoobi.com/1.0/statistics/call_analytics

 

Minimum payload example

{
    "account": "<your_snoobi_account>",
    "metrics": [
        "calls"
    ],
    "start_date": "2013-05-01",
    "end_date": "2013-06-07"
}

 

Response example

{
    "details": {},
    "total_rows": "1",
    "data": [
        {
            "calls": "13"
        }
    ]
}

 

Dimensions

Time related

 

DimensionDescription
minuteData summarized by minute
hourData summarized hourly
dayData summarized daily
weekData summarized weekly
monthData summarized monthly
hour_of_dayData grouped by hour of day
day_of_weekData grouped by day of week. Eg. monday, tuesday..

Call based dimensions

 

DimensionDescription
callCall
callerCaller
call_categoryCategory chosen for the Snoobi number
call_nameName given for the Snoobi number
call_areaArea where the call came from

Metrics

 

MetricDescription
callsNumber of calls
answered_callsNumber of answered calls
unanswered_callsNumber of unanswered calls
call_durationDuration of the calls in seconds
avg_call_durationAverage duration of the calls in seconds
unique_callersNumber of unique callers
call_conversionsNumber of converted calls
called_to_nameName given for the Snoobi number of the call recipient
call_start_timeStart time of the call
was_answeredWas the call answered (true/false)
call_areaArea where the call came from
call_area_callsNumber of calls from an area